Walk-In Frequently Asked Questions

We hope the following frequently asked questions will address any immediate concerns you may have about our Walk-in Centers:

What types of illnesses are treated at the Walk-In Centers?
We treat acute, non-emergency illness and injuries including coughs, colds, flu, ear infections, nausea and vomiting, rashes and minor sprains to name a few. We also perform sports, school and work physicals. As an occupational health site, we perform Department of Transportation (DOT) physicals, Workers Comp exams and drug testing. Lab and X-ray services are available at each location.

When should I go to the Emergency Room?
Our Walk-In Centers are equipped to treat minor illness or injury only. If your condition is serious, a visit to the Emergency Room may be the best choice in seeking treatment. In any emergency situation, dial 911 for immediate assistance.

Do you accept my insurance?
We accept most insurance plans, including Aetna, Blue Cross, Cigna, Medicare, Mass Health, Tufts, Fallon, Harvard Pilgrim and United Health Care. If your insurance is not listed, please contact a Walk-In-Center directly for further assistance. For questions regarding insurance coverage, please contact your insurance plan. We will bill your insurance company for you, so it is important to bring your current insurance card with you when you come to the Center.

Do I need a referral?
If you have an HMO/Managed Care Plan, you should contact your primary care physician (PCP) for a referral or prior approval. If you have a question regarding coverage, please contact your insurance company.

Is a referral necessary for urgent care?
Yes, a referral is necessary if you have an HMO. It is best to check with your insurance company to see what your individual plan requires.

Can I pay on my own if I don't have insurance?
Yes, we accept self-payment, which is required at the time of service. We accept cash, checks, most credit cards and health reimbursement debit cards.

How much will I be charged?
If you have insurance, you will be responsible for your usual office visit co-payment that varies among plans and providers. Patients are expected to cover the co-payment during the registration process. You will be billed for what your insurance does not cover according to your individual insurance plan. Charges for patients without insurance are calculated by the level of care provided based on the severity and complexity of the medical problem. Laboratory and radiology services are billed separately from the visit.

I have my own primary care physician (PCP). Can I visit the Walk-In Center?
Yes, you may use the Walk-In Center for care, especially if your own doctor is unavailable on the day you are seeking treatment. You should always go to your PCP for health maintenance and follow-up care for your chronic conditions soon after your visit to the Walk-In-Center.

Is blood work covered by insurance?
Blood work coverage depends on your individual insurance plan and the reason (diagnosis) for the examination. You should check with your insurance company regarding your plan coverage.

What should I bring for my visit to the Walk-In Center?
Be sure to bring your current insurance card and a current medication list.

Will I have to wait long?
Since Walk-In-Centers do not make appointments, the schedule is dependent on the number of patients and the severity of their injuries or illnesses. You will be seen as soon as possible, and kept informed in the event of any extended delays during your wait time.